Accessibility Statement

Accessibility Statement for Removal To Services

Removal To is committed to providing an accessible and inclusive experience for all customers, including those with disabilities. This Accessibility Statement explains the steps we are taking to make our digital information, booking processes, and communications more accessible so that everyone can plan and manage their move with confidence.

Our Commitment to Accessibility Standards

We aim to align our digital platforms and customer-facing information with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Although complete compliance is an ongoing process, we regularly review our content, design, and technical features to move closer to full WCAG 2.1 AA conformance. Where full compliance is not yet possible, we work to offer accessible alternatives and support on request.

Screen-Reader Support

We design our content so it can be understood by customers using screen readers and other assistive technologies. We focus on clear heading structures, descriptive page titles, logical reading order, meaningful link text, and informative labels for interactive elements.

Where images are used to convey important information, we aim to provide clear text alternatives or ensure that the same information is available in nearby text. We also avoid placing essential text within images whenever possible, so that people using assistive technologies can access the same content as other users.

Keyboard Navigation and Operability

Our goal is to make it possible to navigate and use our digital services without a mouse. Customers should be able to move through pages, forms, and interactive elements using only a keyboard. This includes logical tab order, visible focus indicators, and keyboard-accessible buttons and controls.

We are working to ensure that all important actions, such as requesting a quote, confirming a booking, or updating details, can be completed through keyboard commands alone. If you experience any difficulty completing an important task using only a keyboard, you can contact us to request assistance.

Readable and Understandable Content

We aim to present information about our moving services, pricing, and processes in clear, simple language. Complex information is broken into manageable sections, and we aim to avoid unnecessary jargon, especially when describing steps in the moving process, insurance, or special access arrangements at your property or destination.

Where technical terms are necessary, we strive to explain them in plain language so that everyone can understand what to expect from Removal To before, during, and after a move.

Ongoing Improvements to Accessibility

Accessibility is not a one-time project but an ongoing responsibility. We regularly review our content, forms, and features to identify barriers that may prevent customers from fully using our services. When we discover issues, we prioritise fixes based on how severely they affect the ability to obtain essential moving information or complete a booking.

We also consider accessibility whenever we introduce new features, update service details, or change how information is presented, so that improvements do not create new barriers for people with disabilities.

Contact for Accessibility Requests and Feedback

We welcome feedback about the accessibility of Removal To and encourage you to tell us if you encounter problems, need information in a different format, or require assistance to use our services. This may include support with navigating digital content, receiving documents in more accessible formats, or arranging reasonable adjustments for your move.

If you would like to share feedback about accessibility or request additional support, please contact us using the standard contact options published on our main customer information pages. When you get in touch, let us know your accessibility needs and the best way for us to respond, and we will do our best to help you access the information and services you require.