Privacy Policy

Removal To Privacy Policy

This Privacy Policy explains how Removal To collects, uses, shares, and protects personal data when providing services to customers. It applies to all Removal To customers in the area where our services are offered and to anyone who contacts or interacts with us in relation to those services. Removal To acts as a data controller for the personal data described in this Privacy Policy, meaning we determine the purposes and means of processing that data.

Personal Data We Collect

Removal To collects and processes personal data that is necessary to provide our services, manage customer relationships, and comply with legal obligations. The types of personal data we may collect include:

Identification and contact details such as full name, postal address, service address, billing address, and any other addresses relevant to the removal or delivery service, as well as communication preferences.

Service and booking information such as details of the requested removal or relocation service, dates and times of bookings, type and size of property, inventory or item descriptions provided for the purpose of estimating or performing the service, access details and instructions relevant to the property, and records of quotes and invoices.

Financial information such as payment method details required to process payments, limited card or account information provided to our payment processor, transaction history, and billing information. We do not store full payment card details on our systems where this is handled by a secure payment processor.

Communication data such as information contained in emails, online forms, messages, phone calls, and any other communications you send to us, including complaints, feedback, and queries, along with records of our responses.

Technical and usage data such as information from your use of our website or online tools, including your IP address, browser type, device identifiers, approximate location based on IP, pages visited, and the date and time of your visit, to the extent permitted under applicable law and based on your consent where required.

Lawful Basis for Processing

Removal To processes personal data only where there is a lawful basis under the General Data Protection Regulation and applicable data protection laws. Depending on the context, we may rely on the following lawful bases:

Contract performance. We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging and carrying out removal services, issuing quotes, processing payments, managing bookings, communicating service updates, and handling related customer service.

Legitimate interests. We process personal data for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This may include improving our services and operations, managing risk, preventing fraud or misuse, securing our systems, maintaining business records, and defending our legal rights.

Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, such as accounting, tax, and record-keeping duties, and to respond to lawful requests from authorities.

Consent. In specific situations, we may rely on your consent, for example for certain types of direct marketing or for non-essential cookies or similar technologies. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.

How We Use Personal Data

Removal To uses personal data for the following main purposes:

To provide and manage removal and related services, including assessing and scheduling jobs, coordinating staff and vehicles, carrying out moves, issuing invoices, and processing payments.

To communicate with you about your enquiries, bookings, service updates, changes to our terms and policies, and after-service follow up.

To manage our business operations, including internal administration, planning and logistics, quality assurance, staff training, and service improvement.

To comply with legal requirements and to establish, exercise, or defend legal claims.

To perform analytics and service improvement, including understanding how customers use our services and website, enhancing user experience, and maintaining the security and integrity of our systems.

Data Sharing and Processors

Removal To does not sell personal data. We may share personal data with third parties only where necessary and subject to appropriate safeguards. These third parties may act as our data processors, processing personal data on our documented instructions, or as separate controllers where they determine their own purposes and means.

We may use service providers that act as data processors to support our operations. These can include payment processing providers that handle secure payment transactions, information technology and hosting providers that store data and maintain our systems, customer relationship management and communication service providers that help us manage bookings, contacts, and communications, and professional advisers such as accountants or legal advisers when necessary.

Where our processors are located or store data outside the European Economic Area or the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as the use of standard contractual clauses or reliance on adequacy decisions, to provide an equivalent level of protection for your personal data.

We may also share personal data with third parties where required by law, regulation, or court order, or where it is necessary for the prevention or detection of crime or to protect the rights, property, or safety of Removal To, our customers, or others.

Data Retention

Removal To retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations, and to resolve disputes or enforce our agreements.

In practice, this means that we keep customer and service records for a period that allows us to respond to queries, manage our relationship with you, and comply with statutory retention periods. Financial and transaction records are generally kept for the period required under applicable tax and accounting laws.

When personal data is no longer required for the stated purposes, we will either delete it securely, anonymise it so that it can no longer be linked to an identifiable individual, or store it in a restricted archive where necessary for legal or regulatory reasons.

Security of Personal Data

Removal To takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include controlled access to systems on a need-to-know basis, secure storage and transmission of data, regular review of access rights, staff training on data protection responsibilities, and procedures for handling potential incidents.

While we strive to protect personal data, no system can be completely secure. We therefore encourage customers to take reasonable steps to protect their own information, such as not sharing booking references or other sensitive details with unauthorised persons.

Your Data Protection Rights

As a customer of Removal To in the relevant area, you have rights in relation to your personal data under the General Data Protection Regulation and applicable data protection laws. These rights include the following, subject to certain conditions and exceptions:

The right of access, which allows you to request confirmation as to whether we process your personal data and, where we do, to receive a copy of that data along with information about our processing.

The right to rectification, which allows you to request correction of inaccurate personal data and completion of incomplete data relating to you.

The right to erasure, sometimes known as the right to be forgotten, which allows you to ask us to delete your personal data where there is no longer a valid reason for us to keep it, or where you have successfully exercised your right to object to processing.

The right to restriction of processing, which allows you to request that we limit the processing of your personal data in certain circumstances, for example where the accuracy of the data is contested or the processing is unlawful.

The right to object to processing, which allows you to object to processing based on our legitimate interests, on grounds relating to your particular situation. You also have the absolute right to object to direct marketing at any time.

The right to data portability, which allows you in certain circumstances to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with your local data protection authority if you believe that your rights have been infringed or that your personal data has not been handled in compliance with applicable law.

Changes to This Privacy Policy

Removal To may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be effective from the date of publication of the revised policy. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process personal data.

Your continued use of Removal To services after changes are made to this Privacy Policy will signify your acknowledgement of the updated policy.